Terms and Conditions
IMPORTANT - ELECTRONIC CONTRACT. PLEASE READ THESE TERMS OF USE CAREFULLY. THESE TERMS AND CONDITIONS ARE A CONTRACT BETWEEN ADRENALINEQUATION LDA, WITH REGISTERED ADDRESS AT RUA ERNESTO COSTA, N.º 4, 2.º DIREITO 1600-443 LISBOA, REGISTERED AT THE REGISTRY OFFICE OF LISBON UNDER THE SINGLE REGISTRATION AND TAXPAYER IDENTIFICATION NUMBER 515378232, WITH THE SHARE CAPITAL OF €23.53 (TWENTY THREE EUROS AND FIFTY THREE CENTS), HEREINAFTER REFERRED TO AS "WE" OR "DONA ROSA" AND THE NATURAL PERSON WHO CREATES AN ACCOUNT IN THE DONA ROSA MOBILE APPLICATION OR WEBSITE (HEREINAFTER REFERRED TO AS "USER"). BY CLICKING ON "ACCEPT", YOU WARRANT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS CONTRACT, THAT YOU ARE OF LEGAL AGE AND UNDERTAKE TO ACCEPT AND COMPLY WITH THESE TERMS AND CONDITIONS. IN RELATION TO THE TREATMENT OF THE USER'S PERSONAL DATA BY DONA ROSA, THE PRIVACY POLICY AVAILABLE HERE APPLIES. REGARDLESS OF ANY FORMAL ACCEPTANCE, BY ACCESSING THEIR ACCOUNT ON THE PLATFORM AND USING THE SERVICE, THE USER IS EXPRESSING THEIR AGREEMENT AND ACCEPTANCE OF THE CONDITIONS IN FORCE AT ANY GIVEN MOMENT AND THEREFORE WE RECOMMEND THAT THEY READ THEM PERIODICALLY.
TERMS AND CONDITIONS OF ADHESION TO THE DONA ROSA SERVICE ("TERMS AND CONDITIONS")
1. Dona Rosa Service
1.1 The main purpose of the online Platform (hereinafter, the "Platform") is to grant its Users a service (hereinafter, the "Service") consisting of the intermediation between the User and the service providers selected by Dona Rosa for the execution of an Order, as defined below (hereinafter, the "Service Providers").
After the presentation of an Order by the User, the Service Providers shall proceed directly, and without Dona Rosa's intervention, to collect the garments (hereinafter the "Garments") from the User's home or other address of the User's choice, under the terms described in these Terms and Conditions; to execute the Order itself; and to deliver the washed and/or ironed Garments to the User's home or other address selected by the User.
1.2 To access the Service, the User shall create a User account on the Platform, accept these Terms and Conditions and become aware of the Platform's Privacy Policy. The functionalities accessible from the Platform, through your User profile, are as follows:
a) Logging onto the Platform;
b) Manage their personal data (identification, contact, delivery address and Spare Parts collection, payment and invoicing data) and consult their active Orders (as defined below) and their Order and transaction history;
c) Consult at all times the present Terms and Conditions and the Privacy Policy of the Platform;
d) Submit a support request;
e) Place and amend Orders (as defined below); by:
i. Validating the zone and delivery/collection address of the Parts, using the postcode database
ii. Validating delivery/pick-up times and days;
iii. Add notes to the Order, namely the reference that the Order contains valuable Parts (i.e., with a purchase price over 300 EUR)
iv. In case of scheduling, the possibility to modify the Order until 24 hours before the date of collection of the Parts at home or other address indicated by the User.
f) make online payments of the Orders, through the interface made available by its payment service provider;
g) Manage their language preferences, as well as preferences to receive notifications and/or to receive the Dona Rosa newsletter;
h) Earn discounts when using a code to invite friends to install and use Dona Rosa.
2. Requests
2.1 Through a dedicated section of the Platform, the User may make a request for services (hereinafter, an "Order"), which may consist of the following:
a) Washing, drying and folding a number of Pieces to be determined by the User, measured by weight (KG);
b) to iron a number of items to be determined by the User
c) Wash, dry and iron a number of items to be determined by the User;
d) dry-clean a number of items to be determined by the User;
e) manually wash a number of garments to be determined by the User; (f) wash and brush a number of garments to be determined by the User
f) to wash and brush a number of trainers to be determined by the User
g) to clean a number of pieces of leather clothing to be determined by the User; or
h) to clean, with or without waterproofing, a number of carpets to be determined by the User.
2.2 The User should check the details of the Requests sent to the Service Providers through the Dona Rosa Platform before submitting them, since Dona Rosa shall not be held liable for any incorrect information introduced in the Request, namely concerning the number or characterization of the Pieces or the address where the Pieces should be collected or delivered.
2.3 The submission of an Order via the Platform does not contractually bind Dona Rosa, this contractual relationship only being created - to which these Terms and Conditions shall apply - upon acceptance of this Order by Dona Rosa, which shall be communicated to the User by sending an email to the address provided to us or through a push notification on the Platform.
2.4 It shall be possible for the User to place certain Orders without determining the date and time of the collection of the Parts, the User being able, once Dona Rosa has accepted the Order in accordance with the provisions of the preceding number, to schedule the date and time of the collection of such Parts within twelve (12) months following such acceptance. In the event the User does not schedule the date and time for the collection of the Parts within the aforementioned period, the User's rights over the Order shall expire, not being entitled to any reimbursement of the price paid for the same.
2.5 The Platform will assign a number to each Order, which will be communicated to the User upon acceptance of the Order and which the User shall use in all communications with Dona Rosa and/or the Service Providers regarding said Order.
2.6 You may make any changes to the Order up to the time of collection of the Parts.
2.7 The User may cancel an Order up to four (4) hours before the scheduled pick-up time or reschedule the pick-up or delivery time of its Parts up to two (2) hours before the scheduled pick-up time, directly through the Platform (if the new pick-up or delivery time desired is available), or at a later time if the User directly contacts the operator of the Service Provider in charge of the pick-up or delivery and the latter is available at the new time desired.
2.8 In the event of a change or cancellation that is not agreed directly with the operator of the Service Provider, Dona Rosa will send the User an email or push notification confirming the acceptance of the changed Order or the cancellation of the Order.
2.9 You may amend, cancel or direct other communications or complaints about your Orders directly through the dedicated space on the Platform or by written communication to Rua Ernesto Costa, Nº 4, 2º Direito 1600-443 Lisbon.
2.10 The amendment or cancellation of an Order out of the term foreseen in paragraphs 2.6. or 2.7. or the absence of the User from the address where the Parts should be collected or delivered at the time of collection or delivery implies the payment of an additional amount, as a mandatory penalty/mortgage clause, in the amount of 10 EUR (ten euros), which shall not affect the right of Dona Rosa to obtain compensation for the damages suffered under the general terms of the law.
3. Cancellation or Rescheduling of an Order by Dona Rosa
3.1 Dona Rosa may cancel an Order and therefore terminate these Terms and Conditions in respect of that Order or seek to reschedule the date of collection or delivery of Parts included in an Order in the following cases:
(a) following the occurrence of a force majeure event, such as, without limitation, war (declared or not), riot, civil insurrection, natural disasters, general strikes of national scope, fires, floods, explosions, governmental decisions or other situations not controllable by Dona Rosa that prevents or impairs the performance of the obligations assumed under these Terms and Conditions (hereinafter, "Force Majeure Events");
(b) if you fail to make the Parts available to the operator of the Service Provider on the date and time indicated in your Order and confirmed by Dona Rosa;
c) If any of the Parts does not correspond with the description made in the Order, is damaged or does not correspond to one of the types of Parts accepted by Dona Rosa (you may consult the list of Parts accepted by Dona Rosa on the mobile application);
d) If the Order does not contain any of the elements necessary for the provision of the Service (e.g. the necessary cleaning instructions)].
3.2 In case Dona Rosa cancels or wishes to reschedule the collection or delivery of Parts of a User's Order in accordance with the previous paragraph, Dona Rosa will notify the User by push notification on the Platform, SMS, email message or call, and the User must confirm or select the conditions of the rescheduling within 2 (two) days after receiving the notification referred to in this paragraph.
3.3 In the event of cancellation under this clause, Dona Rosa shall reimburse the User for the amounts it has paid following the Order (if the User so wishes) and, where applicable, return to the User the Parts that have been collected by the Service Provider's operator as soon as possible, with the costs of such return to be borne by the User in the cases set out in paragraph 3.1(c).
3.4 If the User wishes to reschedule the time of collection or delivery of the Parts, in accordance with paragraph 3.2, the rescheduling shall take place within twelve (12) months after the receipt of the notification provided in that paragraph, and the Order may be in credit for joint collection by the operator of a Service Provider, with other Orders that the User may perform within that period.
3.5 Dona Rosa shall not be liable for the cancellation or rescheduling of an Order by the Service Provider in charge of its execution, for reasons beyond Dona Rosa's control and the sole responsibility of said Service Provider. In this case, the User may contact Dona Rosa, through the dedicated space on the Platform or by written communication to Rua Ernesto Costa, Nº 4, 2º Direito 1600-443 Lisbon, in order for it to provide the contact details of the Service Provider in question in order to resolve the situation.
4. Collection and Delivery of the Parts
4.1 Dona Rosa will use reasonable endeavours to ensure that the operator of the Service Provider responsible for the execution of the Order collects the Parts from the address indicated by the User in its Order at the time indicated in the Order and confirmed by Dona Rosa, but cannot guarantee that such operator will strictly comply with that time. However, insofar as such information is provided to it by the Service Provider, Dona Rosa shall notify the User of any delay before the scheduled collection time by means of a push notification on the Platform, email, SMS or telephone call.
4.2 It will be the responsibility of the User to provide the bags for the transportation of the Parts as well as the placement of the same for pick up by the Service Provider.
4.3 For the purposes of the preceding paragraph, the User shall duly identify the type of services required as best identified in clause 2.1: (i) washed, dried and folded; (ii) ironed only; (iii) washed and ironed; or (iv) dry cleaned.
4.4 If You do not make delivery of the Parts by the date and time indicated in the confirmation of delivery time You receive from Dona Rosa and if You do not arrange a new delivery date within 180 days of the failed delivery, Dona Rosa may donate the Parts to a charity of Your choice.
4.5 The Service Provider operator may deliver the Parts to the address which the User has indicated in his Order to a third party who is at the same.
5. Service Levels
5.1 Dona Rosa will provide the Service with reasonable care and diligence in accordance with industry standards.
5.2 Dona Rosa may contact the User if any of the Parts that have been collected by the Service Provider operator are believed to be at particular risk of damage, including but not limited to
a)Parts with special cleaning instructions;
b)Parts which are damaged or stained;
c) Parts that contain a foreign element that may damage the Part (e.g. pins, brooches, pens, keys, makeup, papers, etc.).
Dona Rosa will not be liable for any damage that you may suffer as a result of the provision of the Service, according to the levels of service described in the following paragraphs, if, following the communication from Dona Rosa described in this paragraph, you decide to proceed with the provision of the Service.
5.3 With respect to Orders to wash, dry and fold a number of Parts to be determined by the User in accordance with clause 2.1(a), Dona Rosa undertakes to use its best endeavours to ensure that Service Providers
a) Machine wash the Parts at 30°C;
b) Separate the garments between light and dark, although Dona Rosa does not take any responsibility if any garment is dyed during the washing process;
c) Machine dry;
d)Fold the garment in the way it seems best, taking into account the type of garment.
5.4 With respect to requests to iron a number of garments to be determined by the User in accordance with clause 2.1(b), Dona Rosa undertakes to use its best efforts to ensure that the Service Providers
a) Iron all Parts at a temperature suitable for the type of Part;
b) Fold or hang in the manner that appears to be most appropriate for the type of Part;
5.5 With regard to Requests relating to washing and ironing of a number of Parts to be determined by the User in accordance with clause 2.1 c), Dona Rosa undertakes to use its best efforts to ensure that the Service Providers comply with the conditions stipulated in the previous two paragraphs that are applicable to the said service.
5.6 With regard to Requests for dry cleaning a number of Garments to be determined by You and with regard to Requests for cleaning a number of leather garments to be determined by You under clause 2.1(d) and (g), Dona Rosa undertakes to use its best endeavours to ensure that Service Providers make best efforts according to the type of Garment and the instructions on the label of the Garment.
5.7 With respect to Orders relating to hand washing a number of Garments to be determined by the User in accordance with clause 2.1(e), Dona Rosa undertakes to use its best endeavours to ensure that Service Providers [to be completed by Dona Rosa].
5.8 With regards to Orders relating to washing and brushing a number of trainers to be determined by the User as per clause 2.1 (f), Dona Rosa undertakes to use its best endeavours to ensure that the Service Providers [to be completed by Dona Rosa].
5.9 With regard to Orders relating to cleaning, with or without waterproofing, a number of carpets to be determined by the User in accordance with clause 2.1(h), Dona Rosa undertakes to use its best efforts to ensure that the Service Providers [to be completed by Dona Rosa].
5.10 The transportation of the Parts collected at the address indicated in an Order to the Service Provider's premises and from its premises to the delivery address to the User shall be done by an employee or agent of the Service Provider with all the necessary qualifications for that purpose in a vehicle suitable for carrying out that transportation in safe and sound conditions.
6. Platform
6.1 The Platform through which Users access the functionalities described in clause 1.2 above has been developed with Users' interests in mind. However, Dona Rosa does not guarantee that it will function correctly, uninterruptedly or without errors or faults.
6.2 The Platform is available for:
a) IOS;
b) Android.
6.3 The Platform may be accessed on the aforementioned operating systems through the following search engines:
a) AppStore;
b) GooglePlay;
6.4 The User may not, specifically
a) Modify, decompile, transfer to another terminal or make access to their User account on the Platform available to third parties;
b) Remove any copyright notices, trademarks or proprietary rights notices from the Platform; and
c) Perform any acts that may cause damage, including image damage or damage to the reputation of Dona Rosa, its Service Providers or its partners.
6.5 The Platform, its structure, the selection, organisation and presentation of its content, including the services, their functionalities and the software used, as well as the brands and logotypes, are the exclusive property of Dona Rosa or the entities or persons that have authorised it to use them.
7. Use of the Platform
7.1 To use the Platform, the User must follow the steps described in clause 1.2 above and have a mobile device (i.e. smartphones, tablets and other similar equipment) or fixed device (PC or other similar equipment) that is compatible and connected to an electronic communications network and has an internet connection.
7.2 The User is expressly prohibited from making any use of the Platform outside of the circumstances permitted by Dona Rosa or the cases expressly provided for by law, and in particular may not practice or attempt to practice any of the following acts, if applicable:
a) Using the Platform in violation of the provisions of this document or to develop or market any solution or to compete with Dona Rosa, or in any other way that infringes the intellectual property rights of Dona Rosa or third parties;
b) Reproducing, by any means or form, the Platform;
c) Decompile or decode the Platform, access its source code, or in any way cancel, malfunction, avoid, bypass, remove, deactivate or compromise any system, mechanism or security measure integrated or made available with the Platform (including decrypting any encrypted code);
d) Making any type of alterations, intervention or modification, including translation of the Platform. Without prejudice to the above, if the User develops or creates any work or material in violation of the aforementioned, this will become the exclusive property of Dona Rosa and the User should draw up and sign all the necessary documents to transfer all the rights to the same free of charge.
7.3 The User should bear in mind that:
a) You must access and use the Service or functions of the Platform in a responsible, prudent and careful manner, using the Service for strictly personal purposes, not using it for commercial purposes or making it available to third parties, by any means, or using it for purposes that are unauthorised, illegal or offensive to public order or good manners;
b) The use of the Platform and access to the Service is at your own risk and you are solely responsible for any damage caused to your computer system and/or equipment and for any other damages or losses, including loss or damage to data; and
c) You must not use the Platform and access to the Service to make available or transmit, on purpose or negligently, any type of material that contains or may contain viruses, worms, defects, Trojan horses or other item or computer codes, files or programmes that may interrupt, destroy or limit the functionality of any equipment or computer system (hardware or software).
7.4 The User may not commit any prohibited acts when using the Platform, including
a) Accessing the Platform by means other than those provided by Dona Rosa, or using modified forms of software with the aim of, in particular, obtaining unauthorised access;
b) Using the Platform in activities prohibited by law or which involve (i) an infringement of third party rights, (ii) the practice of acts which are offensive to public order or good manners, including threatening, malicious, abusive, harassing, defamatory, injurious, vulgar, obscene or indecent acts, (iii) the promotion of hate, violence or racial, political or religious intolerance or (iv) the encouragement, promotion, facilitation or instruction of others to practice the aforementioned activities;
c) Practicing any acts that may cause damage or put at risk the integrity, continuity or quality of the Platform, using it in a responsible, prudent and careful manner.
8. Functioning of the Platform
8.1 Dona Rosa does not guarantee that the Platform will function correctly, in an uninterrupted manner or that it is free of errors or faults, and does not provide any guarantee on the same, including commercialisation, suitability for a particular purpose or non-infringement.
8.2 In the event of any faults in the operation of the Platform, you should contact Dona Rosa by email at geral@appdonarosa.com or by telephone on 938693832 (contact available between 09:00 and 17:00 GMT).
8.3 Dona Rosa will use reasonable endeavours to resolve the problems identified, but does not guarantee that they will be resolved.
8.4 It is also the responsibility of each User to adopt the necessary measures to protect their equipment and/or terminal device through which they access the Platform.
9. Price and Payment
9.1 The prices applicable to the Service are available and updated at all times on the Dona Rosa Platform. The prices applicable to the Orders sent to Dona Rosa are those in force on the date of the Order.
9.2 The prices shown in the addresses referred to in the previous number include VAT.
9.3 When the User places an Order, the User will be redirected to the platform/interface of their payment service provider to confirm payment. Dona Rosa will only process payment once it receives the Order via the Platform. However, please note that it may take up to three working days for the payment amount to be reflected in your bank account balance. We will accept payment by credit card, the details of which have been provided with your Order, MB (payment via Entity and Reference) and MB Way (payment via mobile phone). If, for any reason, we are unable to receive payment, interest will be charged at the statutory rate applicable at any given time. Interest will accrue daily from the due date until the date of the actual payment of the amount due.
9.4 If the User makes a Fast Order through the banner "Order even faster", Dona Rosa will ask the User for a pre-authorisation that will allow us to withhold the amount of € 60.00 from their credit card, the User having to present a credit card with sufficient funds available for this purpose. Dona Rosa will subsequently charge the amount corresponding to the Order actually placed as soon as the information about it is communicated to Dona Rosa by the Service Provider.
10. Liability
10.1 Dona Rosa will not be responsible, except in cases of intent or serious fault of Dona Rosa, its representatives or assistants, for the damages or losses that may result from the situations previously or hereinafter mentioned in these Terms and Conditions, neither of:
a) Devices used by the User to use the Platform (such as computers, tablets, mobile phones and others);
b) Use or impossibility of use of the Service and Platform, including, namely, delays, interruptions, errors, interference and suspension of communications, omissions, viruses, bugs, as well as malfunctions and/or problems in the operation of the same;
c) Delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems;
d) Suspension, non-operation or unauthorised use of the servers on which the Platform is hosted;
e) Delays, interruption, incorrect operation or malfunctioning of the systems and networks of third parties connected to the Platform;
f) Illegitimate acts of third parties, including any acts or omissions of the Service Providers that result, notably, in the non-fulfilment or defective fulfilment of their obligations within the scope of the execution of the Order, to the maximum extent permitted by law; and
g) Possible errors or security deficiencies that may arise from the use of outdated or insecure terminal equipment or browsers, the failures that result from the electronic communication services used by the User, as well as the activation of the User's password or identification code storage devices, or the damages, errors or inaccuracies that may result from their malfunction.
10.2 Neither shall Dona Rosa be liable, except in cases of intent or serious fault by Dona Rosa, its representatives or assistants, for any damages or losses that may result from any loss of colour, shrinkage or other damage to the Parts that result, in addition to the situations already described in these Terms and Conditions, from
a) User's failure to notify Dona Rosa of any special requirements or instructions as to the washing or ironing of the Parts;
b) Any wrappings, bags, crosses or supports in which it delivers the Parts to the Service Provider's operator;
c) normal wear and tear of the Parts
d) Inadequate quality of fabrics, buttons, zips and other materials used in the Parts;
e) lack of authenticity of the colouring and printing on the Parts.
10.3 Dona Rosa shall not be liable for any loss or damage, including, but not limited to, damages for loss of chance, data, or any other losses, when such is not directly or indirectly attributable to Dona Rosa, and shall not be liable in particular for (i) errors, omissions or other inaccuracies relating to the information made available (ii) damages caused by the fault of a third party; (iii) the non-fulfilment or defective fulfilment resulting from the fulfilment of judicial decisions or administrative authorities; (iv) any loss of profit, income, contracts or savings, or any other indirect, incidental, special or consequential damages.
10.4 Dona Rosa will not be liable for the delay in performing its obligations, the definitive non-performance or the defective performance of such obligations, if such non-performance is motivated by Force Majeure Reasons.
10.5 As the Service provided by Dona Rosa is a mere intermediation service, whereby Dona Rosa merely mediates the contact between the Users and the Service Providers responsible for the execution of their Orders, Dona Rosa will not be liable for any damages or losses that may result from a deficient, incomplete, inadequate or unsatisfactory execution, by the Service Providers and/or their representatives or assistants, of the Order(s) submitted to them by the Users.
10.6 In any case, the liability of Dona Rosa shall be limited to the payment of compensation to the User in the amount corresponding to ten (10) times the value of the Order in the context of whose execution the damage has occurred.
11. Publicity
11.1 Dona Rosa may place adwords and publicity (that is, advertisements or other promotional or advertising materials) on the Platform, as well as any other type of useful information related to the Service or to other services provided by Dona Rosa or by other companies. Dona Rosa may also make publicity highlights.
11.2 As part of the above, Dona Rosa may provide links to websites of other entities ("Sites"). These Sites are not owned, operated or controlled by Dona Rosa and therefore Dona Rosa is not responsible for, does not approve or in any way endorse or support the content of those Sites, or of the Sites linked to or referred to by them. The establishment of links does not imply, as a rule, the existence of any relationship between Dona Rosa and the owner or manager of the web page to which the link refers.
12. Platform Management
12.1 Dona Rosa is responsible for managing the Platform and therefore Dona Rosa can, at any time, update, modify or delete any of the content and functions provided, as well as change its presentation, configuration, options and functions.
12.2 Dona Rosa reserves the right at any time, without prior notice and at its sole discretion, to update, eliminate or modify the configuration, options and functions of the Platform and access to the Service.
12.3 Dona Rosa may, at any time, cease, suspend, block, interrupt or discontinue part or all of the Service, or impose restrictions or limitations on access, due to technical, commercial, legal, strategic constraints or due to the User's breach of the conditions of use, namely, among others, in the following cases:
a) When necessary to guarantee the security, integrity, continuity or quality of the Platform or Service;
b) When there is reasonable suspicion that the Platform is being used fraudulently or abusively by the User or a third party (regardless of the User's knowledge and/or consent) or the User is in breach, in any way, of these Terms of Use, their contractual and/or legal obligations;
c) In other duly justified circumstances, including namely when the right to use the Platform is made available and may cause Dona Rosa to breach contractual, legal or regulatory obligations or when imposed by a decision issued by a competent authority;
d) If the use of the Platform or any other behaviour of the User threatens the capacity or viability of its use or third parties' access to the Service, Dona Rosa will have the right to protect the Platform in the manner it considers most appropriate.
12.4 Dona Rosa reserves the right to discontinue, at any time, all or part of the Platform.
13.Cessation
13.1 Dona Rosa reserves the right to discontinue, at any time, all or part of the Service after the conclusion of the last Order that has been submitted through the Platform.
13.2 The User may cancel any Order, under the terms described in the following clause, and may delete their account on the Platform directly through the Platform or by any other means accepted by Dona Rosa at any time.
14. Free Resolution
14.1 The User has the right to freely terminate these Terms and Conditions with regard to a specific Order, without the need to state any reason. The period for exercising the right of free termination expires 14 days after the day following the day on which the User addresses the Request to Dona Rosa through the Platform, provided that the Service in respect of the said request has not yet been fully provided.
14.2 In the event of termination of these Terms and Conditions in relation to a specific Order, Dona Rosa will reimburse the User for the payment made, without unjustified delay and, in any case, no later than 14 days from the date on which it is informed of its decision to terminate these Terms and Conditions in relation to that Order. Dona Rosa shall make such refunds using the same means of payment that the User used for the initial transaction, unless expressly agreed otherwise. In any event, the User does not incur any costs as a consequence of such refund, except for the costs incurred by Dona Rosa with the return of the Parts, under the terms of the following number.
14.3 It is up to the User to bear the costs of returning the Parts in case of cancellation of an Order, which Dona Rosa will invoice the User without undue delay after the return and which the User shall pay within 14 days after the return.
15. Final Provisions
15.1 Dona Rosa can, at any time, change these Terms and Conditions, in which case it will inform the User of this change and the User will have the right to terminate the contract entered into with Dona Rosa. The User should store or print a copy of this document (as well as of the documents to which it refers) for future reference.
15.2 These Terms and Conditions are in force for an indefinite period of time, until the User cancels their account on the Platform, or until Dona Rosa discontinues the Service or the Platform, without prejudice to the termination of the Terms and Conditions under the general terms of law or the Terms and Conditions themselves with regard to a specific Order.
15.3 These Terms and Conditions shall be governed by Portuguese law and, in the event of any dispute regarding the interpretation or application of these Terms and Conditions, the competent court is the District Court of Lisbon. Alternatively, the User may submit a claim to the Consumer Conflicts Arbitration Centre of Lisbon using this claim form.
15.4 If any of the clauses of these Terms and Conditions are invalidated by a competent court, the remaining clauses will remain in force.
15.5 By accepting these Terms and Conditions, you acknowledge that Dona Rosa may transfer the Service and the Platform and, as well, you consent to the transfer of the contractual position of Dona Rosa in these Terms and Conditions to another company in the context of an acquisition or merger.
